Last updated: August 26, 2026

Distinct Impression produces custom printed and decorated goods. This refund policy applies to quotes, invoices, website orders, and shop work unless a signed job ticket or written agreement says otherwise.

Custom work is not returnable

Once we have ordered blanks, started production, or applied decoration, custom goods are not returnable or refundable because they cannot be resold. That includes apparel, bags, signs, banners, decals, vehicle graphics, and similar made-to-order work.

What we will fix

We will remake or repair items that fail to meet the approved proof or our published quality standard because of our workmanship or production error. Color, size, and placement are judged against the approved proof, not against a screen, a previous run, or a competitor sample.

If a defect is our production error, contact us in writing within 7 days of pickup or delivery and hold the goods for inspection. Do not decorate, wash, or ship them further. Our remedy is, at our option, reprint, repair, or a credit limited to the defective units. We do not pay for rush reprints by another shop, lost events, lost sales, or other consequential loss.

What we will not refund

We do not refund or remake for:
- Change of mind, event cancellation, or leftover inventory
- Customer-supplied artwork, spelling, or design that you approved
- Color variation within normal print and substrate tolerance
- Wear, washing, weather, or installation after pickup or delivery
- Customer-supplied garments, substrates, or files
- Normal production spoilage within 1% on runs of 1,000 or more, or 2% to 3% on smaller runs
- Delay caused by late artwork, late payment, late approvals, or third-party shipping

Deposits and cancellations

Quotes are estimates until we accept the job and you approve the proof. A deposit, if charged, is applied to the order. If you cancel after we have ordered materials or started production, the deposit and any costs already incurred are not refundable. If you cancel before we have ordered materials or started production, we may refund the unused deposit minus a reasonable administrative fee.

Payments and disputes

Paid invoices are for work as specified. Card payments are processed by Stripe. If you believe a charge is wrong, contact us before opening a card dispute so we can correct it. Unwarranted chargebacks may be treated as a breach of these terms.

Contact

Email di@distinctimpression.com or call (520) 571-0210. Distinct Impression, 3262 S Richey Ave, Tucson, AZ 85713.